Delivery & Returns
Delivery
Every Cotton Lily order is prepared and packed with care. I aim for orders to arrive within 5–10 working days of being placed.
UK delivery charges are calculated at checkout according to the size and weight of the items ordered. Once your order has been dispatched using Royal Mail Second Class, you’ll receive a confirmation email.
During particularly busy periods or around makers’ markets, orders may take a little longer. I’ll contact you if there is likely to be a significant delay.
Returns and cancellations
I hope you’ll love your Cotton Lily order, but I understand that sometimes something may not be quite right.
You have 14 days from receiving your order to tell me that you would like to cancel and return it. After contacting me, you then have a further 14 days to send the item back.
Please email cottonlilyshop@gmail.com before returning anything so I can provide the return details.
Items should be returned unused and in their original condition. Unless an item is faulty, damaged or incorrect, the customer is responsible for the cost of return postage.
Once the returned item has been received and inspected, I’ll issue the refund within 14 days. Your original standard delivery charge will also be refunded, although any additional amount paid for an upgraded delivery service will not be included.
Items made to your individual specifications or personalised especially for you cannot be returned unless they are faulty.
Faulty, damaged or incorrect orders
If your order arrives damaged, faulty or incorrect, please contact me as soon as possible at cottonlilyshop@gmail.com, including your order number and clear photographs where possible.
I’ll work with you to arrange an appropriate replacement, repair or refund, including any necessary return postage.
This policy does not affect your statutory rights.