Each Cotton Lily product is lovingly handmade especially for you. For this reason, I cannot offer full refunds after an order has been placed. If for any reason you still wish to cancel your order, a refund minus any costs and fees will be offered.

I personally check and wrap each order to ensure you receive the very best of Cotton Lily. If an item happens to arrive faulty, a replacement or exchange to the same value will be offered. If you have any further issues please message me via the contact page.