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Each Cotton Lily product is lovingly handmade especially for you. For this reason, I cannot offer refunds after 5 days from an order being placed.
Cancellations of orders within 5 days of placing will be refunded minus postage costs and any fees encured.
I personally check and wrap each order to ensure you receive the very best of Cotton Lily. If an item happens to arrive faulty, a replacement or exchange to the same value will be offered. If you have any further issues please message me via the contact page.
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